FAQ
- How do I send my artwork/logo to Identity Gear? It's simple! You can either submit your art file with your order or email it to customerservice@identitygear.com
- What artwork formats do you accept? We accept AI, BMP, DST, EPS, GIF, JPG, PSD, TIF... don't worry, your products won't be imprinted unless the artwork is perfect. We'll call you!
- What happens after I place my order? An agent from our Customer Service Team will contact you to perfect the details of your order.
- More on the Order process: Once the details of your order have been firmed up, your order will proceed to the production stage.
- Tell me about my delivery options: After production of your order is complete it will ship directly to you on your UPS number. Let us know if you have another method of shipping you prefer... it's no problem!
- Overages: Honestly, we try our best to avoid overages, but from time to time they happen. Each overage situation is unique, but we try our best to make it easy on everyone!
- Rush Service: Each of our suppliers has a unique rush service policy. We will do our best to negotiate the very best option to meet your deadline.
- Telephone Customer Service Hours: Our Customer Service Team is available by phone Monday-Friday 9am-5pm at 888.IDEAS.4U or you can email customerservice@identitygear.com
- Acceptable payment methods: We accept Visa, Mastercard, American Express, and Discover. We also accept PO#'s on most orders.
- Specifying sizes for wearable items: Simple! From the drop-down options in the order process you can add additional colors, sizes and quantities until you have everything you need!
- Privacy Policy: We don't share your information with anyone. Period.
- Searching for products: Quick search. Advanced search. Email us, we'll search. Now these are options!